Teamviewer Mysteriously Disappears for a Day

Teamviewer Logo

The eagle-eyed among you may have noticed that Teamviewer did a disappearing act today.

What is Teamviewer?

Teamviewer is a popular piece of software that allows you to remotely connect to another computer – similar to Microsoft Remote Desktop – but more feature-rich – particularly the premium versions. Although there is a free version available for non-commercial use only.

Teamviewer describes itself as “The new standard for remote control and remote support” and a ‘leading all-in-one solution’. Despite all this however, Teamviewer did disappear today for users across the UK – and further beyond.

What Did Teamviewer Say?

Strangely, there’s been no word from Teamviewer and their status page shows no ongoing or previous incidents today – or indeed for a little while before that.

No word from Teamviewer Support on social media either. They could just be doing their festive shopping I guess.

You Sure It Was Down?

Yep. We even verified the reports ourselves and tried numerous times throughout the day. Not only was Teamviewer the application not working, but even the official Teamviewer website was offline during this time. It was like it had been wiped off the face of the earth.

Is It Down Right Now detected shaky performance today. And users from the UK, Italy, Belarus and India also reported issues on Outage Report:

Down Detector’s Heatmap also shows a concentration of outages around central Europe:

So, it’s fairly safe to say, Teamviewer has been having a lot of issues today.

How Are Things Now?

Back functioning. Desktop app reports all OK, connection requests and being accepted again, down reports are drying up and the official site is back up and running.

What Actually Happened Though?

Hard to say from the outside – we’ll have to wait to see when (or if) Teamviewer confirm. It could be anything from a weekend upgrade gone wrong (P.S. weekend upgrades can be a bad thing if you don’t have the staff available to deal with any potential fallout!) to a cyber attack.

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