Last updated: 10/08/2019
DPS Computing Limited is committed to protecting your privacy and maintaining the security of any personal information that we receive from you. We strictly adhere to the requirements of the data proection legislation in the United Kingdom, including the Data Protection Act 2018 and the Information Commissioner’s Office guidelines.
1. What data do we collect?
DPS Computing Limited collects the following data:
If you are a customer or of ours (or a former customer within the data retention period detailed below) we will also collect the following information:
If you makes purchases or subscribe to any of our products and services your payment details will be collected and securely stored by our trusted payment provider, Stripe. To maintain the highest data security standards, DPS Computing Limited does not, under any circumstances, directly store your payment information on our systems.
Whilst not actively collected, DPS Computing Limited may store any other personal information that you choose to disclose during support tickets, e-mails and when providing feedback.
2. How do we collect your data?
You directly provide DPS Computing Limited with most of the data we collect. We collect data and process data when you:
DPS Computing Limited may also receive your data indirectly from the following sources:
3. How will we use your data?
DPS Computing Limited collects your data so that we can:
DPS Computing Limited will not share your data with partner companies without your permission.
When DPS Computing Limited processes your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
4. How do we store your data?
DPS Computing Limited securely stores all your data in data centres within the United Kingdom. We only work with hosting providers that commit to stringent security and regulatory requirements to keep your data safe.
Our data centres are located inside its own secure compound surrounded by 2.4 and 3 metre fencing. Entry is by electric gate only monitored around the clock. Strict access controls are implemented including the use of closed circuit television cameras (CCTV), biometric access control systems and keycard authentication.
DPS Computing Limited will keep data that you submit for the minimum period necessary for the purposes set out in this policy. We will retain your personal data in a form that permits identification only as for long as is necessary in connection with the purposes set out in this policy, unless applicable law requires a longer retention period. In particular, we may retain your personal data for the duration of any period necessary to establish, exercise or defend any legal rights.
Upon expiry of the applicable time period, we will delete your data by removing it from our records.
In order to provide you with some of our products and services, it may be necessary for us to provide some of your personal details to a third-party supplier. DPS Computing Limited will only supply the minimum details necessary to provide you with our products and services. These details will not be used for marketing purposes by our suppliers without your consent.
DPS Computing Limited would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop DPS Computing Limited from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please provide written confirmation to us.
6. What are your data protection rights?
DPS Computing Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – you have the right to request DPS Computing Limited for copies of your personal data. DPS Computing Limited reserves the right to charge you a small adminstrative fee for this service.
The right to rectification – You have the right to request that DPS Computing Limited corrects any information that we hold about you which you believe is inaccurate. You also have the right to request DPS Computing Limited to complete any information that we hold about you which you believe is incomplete.
The right to erasure – You have the right to request that DPS Computing Limited erases your personal data, under certain conditions.
The right to restrict processing – You have the right to request that DPS Computing Limited restricts the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to DPS Computing Limited’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that DPS Computing Limited transfers the data that we have collection to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by:
Please note, for data security, verification and audit purposes, we may direct you to make your request in writing and thank you in advance for your co-operation.
To maintain the strictest data security standards, data will only be released upon satisfactory completion of identity checks. Where applicable, data will only be released upon full payment of the applicable fee.
7. What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, please visit allaboutcookies.org.
9. What types of cookies do we use?
There are a number of different types of cookies, however our website uses:
10. How to manage cookies
You can set your browser to not accept cookies and the above website tells you how to remove cookies from your browser. Please note, that some cookies are necessary for the technical functionality of our website and removing these cookies or disabling cookies altogether may mean that features of our website may not function at all, or function correctly, as a result. This includes, but is not limited to, you not being able to stay logged into our website or manage your account and payments.
11. Privacy policies of other websites
13. How to contact us
14. How to contact the appropriate authority
Should you wish to report a complaint or if you feel that DPS Computing Limited has not addressed your concerns in a satisfactory manner, you may contact the Information Commissioner’s Office.
The contact details for the ICO are: