{"id":2577,"date":"2019-08-04T10:41:59","date_gmt":"2019-08-04T09:41:59","guid":{"rendered":"http:\/\/www.dpscomputing.com\/blog\/?p=2577"},"modified":"2021-03-01T21:40:18","modified_gmt":"2021-03-01T21:40:18","slug":"fixing-a-frozen-sky-box","status":"publish","type":"post","link":"https:\/\/www.dpscomputing.com\/blog\/2019\/08\/04\/fixing-a-frozen-sky-box\/","title":{"rendered":"Fixing a Frozen Sky Box"},"content":{"rendered":"\n
\"Sky\"<\/figure><\/div>\n\n\n\n

OK – a nightmare scenario. You’re just about to sit down and watch a film, the latest episode of Love Island or the footy and your Sky HD or Sky Q box decides that it’s going to have a funny turn. Here are a few steps that you can try to resolve the situation. <\/p>\n\n\n\n

The first steps are the ones with the highest probability of fixing your issue, so go from top to bottom. <\/p>\n\n\n\n

Switch it off and on<\/h2>\n\n\n\n

It’s the age-old tech advice, but it’s that for a reason. This sorts out a myriad of technical woes with all sorts of equipment. <\/p>\n\n\n\n

  1. Turn off the Sky box at the mains<\/li>
  2. Leave unplugged for 15 seconds<\/li>
  3. Plug your Sky box back in<\/li>
  4. Wait a couple of minutes for it to boot back up. <\/li>
  5. Press the ‘Sky’ button on your remote control. <\/li>
  6. Re-try what you were previously doing. <\/li><\/ol>\n\n\n\n

    Hopefully all is well again. <\/p>\n\n\n\n

    Switch it off and on again but…<\/h2>\n\n\n\n

    This time, including anything connected to your Sky box – including your TV, router and any other devices connected to your Sky Box. <\/p>\n\n\n\n

    Follow the ‘switch it off and on’ instructions above but include all your devices rather than just your box. <\/p>\n\n\n\n

    Soft Reset<\/h2>\n\n\n\n

    There’s a hard option, but that’s going to can your recordings – and that’s not likely to be a popular thing with most people. But you can try a soft reset, as detailed in our other post regarding solving no signal issues with a Sky box<\/a>. <\/p>\n\n\n\n

    Still having issues? Did these steps work for you? Let us know in the comments below!<\/p>\n","protected":false},"excerpt":{"rendered":"

    OK – a nightmare scenario. You’re just about to sit down and watch a film, the latest episode of Love Island or the footy and your Sky HD or Sky Q box decides that...<\/p>\n","protected":false},"author":1,"featured_media":154,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[29],"tags":[2345,1838,2341,2342,2344,2347,2348,2343,2346,1830],"class_list":["post-2577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutorials","tag-fix-broken-sky-box","tag-fix-sky-box","tag-sky-box-frozen","tag-sky-box-issues","tag-sky-box-technical-issues","tag-sky-hd-box-frozen","tag-sky-q-box-frozen","tag-sky-technical-issues","tag-sky-tv","tag-sky-box"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.dpscomputing.com\/blog\/wp-content\/uploads\/2009\/10\/sky-e1344894763887.jpg","jetpack_shortlink":"https:\/\/wp.me\/p3nsfA-Fz","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/posts\/2577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/comments?post=2577"}],"version-history":[{"count":2,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/posts\/2577\/revisions"}],"predecessor-version":[{"id":3049,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/posts\/2577\/revisions\/3049"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/media\/154"}],"wp:attachment":[{"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/media?parent=2577"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/categories?post=2577"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/tags?post=2577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}