{"id":1477,"date":"2012-08-10T09:39:20","date_gmt":"2012-08-10T08:39:20","guid":{"rendered":"http:\/\/www.dpscomputing.com\/blog\/?p=1477"},"modified":"2021-03-01T22:25:53","modified_gmt":"2021-03-01T22:25:53","slug":"fixing-mozypro-wont-backup-database-disk-image-malformed","status":"publish","type":"post","link":"https:\/\/www.dpscomputing.com\/blog\/2012\/08\/10\/fixing-mozypro-wont-backup-database-disk-image-malformed\/","title":{"rendered":"Fixing MozyPro – Won’t Backup \/ Database Disk Image Malformed"},"content":{"rendered":"

\"Mozy<\/p>\n

MozyPro<\/a> is a increasingly popular cloud backup application provided by Mozy<\/a>. \u00a0And with applications that individuals and businesses heavily rely on, such as backup applications, it can be a nightmare when they go wrong!<\/p>\n

In this tutorial we’re going to troubleshoot one of the common problems that users of MozyPro experience. \u00a0This problem involves MozyPro not actually backing up any files but still showing (and, actually ‘performing’) each backup of 0 files successfully, despite files changing. \u00a0Please also be aware that MozyPro is also marketed as MyBusinessWorks<\/a> in the UK – both MozyPro and MyBusinessWorks are, essentially, the same program, so this tutorial applies to both.<\/p>\n

Now firstly, most users of MozyPro should notice that there are at least some files to backup at each scheduled backup point. \u00a0Unless you’re backing up very little or files that aren’t changed regularly only, you’re likely to notice that even a few minutes after backup, new files are showing as pending for the next backup.<\/p>\n

Now, you can open up MozyPro \/ MyBusinessWorks preferences (or click on the taskbar \/ menu icon) to see how many files are awaiting backup:<\/p>\n

\"MozyPro<\/a><\/p>\n

If 0 files is showing, this could be an indication that there is a problem with your backups.<\/p>\n

However, to verify this we need to look at the logs. \u00a0You can select the ‘History’ button from the MozyPro\u00a0preferences\u00a0pane:<\/p>\n

\"MozyPro<\/a><\/p>\n

Here you’ll be presented with the logs window with details of all your recent backups:<\/p>\n

\"MozyPro<\/a><\/p>\n

Now you need to look back at your recent backups – have any failed? \u00a0Or have any succeeded but backed up 0 files? \u00a0If you spot one that has, check the backups for the days\u00a0immediately\u00a0prior to that, are they also the same? \u00a0If so, you’ve probably got a database malformed \/ caching issue.<\/p>\n

MozyPro creates a cache of your backups (sometimes fairly extensive), however if this cache becomes malformed (corrupted) it usually means disaster for MozyPro – it can’t fix it or alert you to the problem, because as far as the application is aware, it’s working fine – you just have nothing to backup.<\/p>\n

It’s a fairly safe bet that by this point, having analysed your backup history, that you’ve got a problem with the cache \/ database malformed. \u00a0There’s no harm in deleting the cache (the only affect is that MozyPro will take a while to scan your files again when it next starts scanning for files – please note deleting the cache\u00a0does not<\/strong><\/span> delete any of your files!) so theres perfectly good reason at this point to delete it but….<\/p>\n

If you want to do further investigation to confirm the problem – you can look at the log files. \u00a0These are in \/Library\/Logs or you can navigate to them through ‘Console’. \u00a0Your log should be named either MozyPro.log or MyBusinessWorks.log (or something very similar). \u00a0You may see other ‘numbered’ logs such as MozyPro1.log or MyBusinessWorks1.log – you can ignore these for our purposes at the moment, these are just the previous logs (‘backup’ logs if you like) that have been created as the logs have been rotated. \u00a0The current log will not have a number appended on the end.<\/p>\n

Look at the current log – do you see any errors? \u00a0Specifically do you see any errors containing “Failed to get files to backup: database disk image is malformed”. \u00a0If so, there’s a problem with the MozyPro cache. \u00a0But don’t worry, this is simple to fix.<\/p>\n

Navigate to \/Library\/Cache\/ and delete the MozyPro\/MyBusinessWorks folder contents in there. \u00a0If you don’t like messing around in the \/Library\/ files then its perfectly fine to use an application such as CleanMyMac<\/a> and get it to scan the caches and remove at least the entries for MozyPro\/MyBusinessWorks.<\/p>\n

After this your problems are nearly solved. \u00a0Reboot your machine and upon the next startup you will notice that MozyPro\/MyBusinessWorks is scanning for files – and if you’ve got it set to backup a reasonable amount of files, it’ll like show that it is ‘Scanning Files’ for a fairly long period of time – don’t worry, this is normal, it’s rebuilding the cache we deleted.<\/p>\n

After it’s finished scanning the files (and rebuilding the cache) you should notice that everything has gone back to normal and new files are showing awaiting backup (assuming that you do actually have changed files to backup!). \u00a0Wait for the next backup (or start a manual one) and you should notice that your backups are functioning correctly again.<\/p>\n

And voila, you have a working MozyPro\/MyBusinessWorks application again! :).<\/p>\n","protected":false},"excerpt":{"rendered":"

MozyPro is a increasingly popular cloud backup application provided by Mozy. \u00a0And with applications that individuals and businesses heavily rely on, such as backup applications, it can be a nightmare when they go wrong!...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[29],"tags":[1013,1014,1009,1010,1008,634,1019,1018,637,635,1015,1016,1017,1020,1021,1012,1011,639],"class_list":["post-1477","post","type-post","status-publish","format-standard","hentry","category-tutorials","tag-backup-not-working","tag-cloud-backup-not-working","tag-database-malformed","tag-failed-to-get-files-to-backup-database-disk-image-is-malformed","tag-fix-mozypro","tag-mozy","tag-mozy-error","tag-mozy-inc","tag-mozyhome","tag-mozypro","tag-mozypro-cache","tag-mozypro-cache-error","tag-mozypro-database-error","tag-mozypro-error","tag-mozypro-errors","tag-mozypro-not-backing-up","tag-mozypro-wont-backup","tag-mybusinessworks"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p3nsfA-nP","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/posts\/1477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/comments?post=1477"}],"version-history":[{"count":3,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/posts\/1477\/revisions"}],"predecessor-version":[{"id":3184,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/posts\/1477\/revisions\/3184"}],"wp:attachment":[{"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/media?parent=1477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/categories?post=1477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dpscomputing.com\/blog\/wp-json\/wp\/v2\/tags?post=1477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}